Provide deep technical expertise in backend development and code reviews
Design, develop, test, and deploy backend software solutions using Node.js and Java
Architect and optimize relational database schemas
Develop and maintain components for real-time communication
Explore and implement solutions for media processing and integration
Contribute to the development of contact center-specific features and integrations
Identify and address performance bottlenecks to ensure scalability
Diagnose and resolve production issues in a timely manner
Collaborate with product managers, architects, QA engineers, and other stakeholders

Extensive experience in developing backend services and APIs using Node.js
Strong proficiency in Java development for backend applications
Deep understanding of the Linux operating system
Strong foundational knowledge of relational database principles
Proficient in writing complex SQL queries
Experience in designing and optimizing PostgreSQL schemas
Experience with Apache Kafka
Hands-on experience with WebRTC, SIP signaling, and RTP streaming
Familiarity with audio/video media processing
Experience developing software for contact center environments
Familiarity with cloud platforms (AWS, Azure, GCP)
Experience designing microservices
Familiarity with monitoring and logging tools (e.g., ELK stack, Prometheus, Grafana)

Contact Center Software Developer

Key skills