Provide support to P&C Business Users for Regional, National and Support offices using our Global P&C Systems.
Provide Level 2 SME support for all offices using Global P&C Systems.
Troubleshoot, investigate, test and offer solutions to issues offices escalate.
Ensure the highest level of support is offered to offices on issue resolution.
Configuration and management of regular rhythm of the business (ROB) processes.
Perform level 2 data loads. Maintain and perform changes to system configuration as approved.

Undergraduate or bachelor's degree in human resources, Business Administration, Industrial Engineer or similar.
Minimum of 4 years or more in a similar role working in P&C Systems, area of expertise or in World Vision P&C.
Excellent communication skills both verbal and written.
Proficient computer skills with current technology, i.e. MS Office and other productivity tools.
Must be fluent in English. Other languages are a bonus, particularly Spanish, Portuguese, or French.

Workday Operations Analyst

Key skills