Client Success Manager

Role Overview

• Serve as a proactive, strategic partner, aligning Quinsite’s analytics solutions with evolving client objectives.
• Build and sustain strong relationships with key client stakeholders by understanding their business goals, challenges, and definitions of success.
• Act as a trusted content SME, translating complex healthcare data and analytics concepts into accessible insights for diverse audiences.
• Facilitate executive-level conversations to communicate value, uncover trends, and guide client strategy.
• Identify and act on opportunities to maximize value from purchased content, and deeper engagement based on usage patterns, market shifts, and client goals.
• Engage with sales to ensure client needs are met when platform expansion is appropriate.
• Serve as the primary point of contact for assigned accounts, owning the full client lifecycle post-sale.
• Lead and document client meetings, ensuring clear communication, alignment on goals, and consistent follow-up on deliverables.
• Manage multiple projects and priorities simultaneously, gathering requirements, tracking timelines, and coordinating internal resources.
• Ensure timely and accurate delivery of client solutions by coordinating across internal teams, advocating for client priorities, and driving alignment from requirements through execution.
• Maintain detailed knowledge of the Quinsite platform, including architecture, data integration workflows, and analytics outputs.
• Identify cross client needs using a growth mindset, translating gaps into Quinsite platform enhancement requests, and through communication of feedback to internal product and development teams.
• Educate and empower clients to utilize Quinsite’s platform effectively and independently.
• Monitor account health, adoption metrics, and engagement to proactively mitigate risk and address evolving needs.
• Lead strategic business reviews and provide clear documentation of discussions, decisions, and action plans.
• Champion best practices for client success and support client training, onboarding, and knowledge-sharing initiatives.
• Support the planning and execution of client-facing events such as user groups, webinars, and industry conferences.
• Help develop and share reusable client-facing materials and documentation that establish Quinsite’s thought leadership.

Requirements

• 5+ years of experience in client-facing roles within healthcare, including SaaS or analytics environments.
• Proven ability to manage complex accounts, drive client satisfaction, and foster long-term growth.
• Strong operational discipline and attention to detail; able to execute consistently while maintaining a strategic outlook.
• Demonstrated ability to be a content SME—confident explaining healthcare data workflows, analytics outputs, and platform functionality.
• Excellent written, verbal, and visual communication skills; comfortable interacting with stakeholders at all levels.
• Ability to manage multiple priorities, adapt quickly, and lead in a fast-paced, remote-first environment.
• Bachelor’s degree or equivalent professional experience.

Benefits

• Health, dental, and vision coverage
• Employer-Paid Short Term Disability & Optional LTD
• 401(k) plan with employer match
• 4 weeks Paid Time Off + 14 Company Holidays
• Generous Parental Leave benefits