Design and deliver enablement programs that standardize programs including success planning, risk management, QBR execution, and renewals.
Partner with the Director of Revenue Enablement to turn CS/S priorities into focused enablement programs that reduce risk, drive adoption and expansion, and strengthen KPI execution.
Define success metrics with Director of Revenue Enablement, CS Leadership, and CS Ops and monitor adoption, execution quality, retention signals, and expansion outcomes.
Drive consistent tool usage and workflow execution in Gainsight, Gong, Glean, and related CS technologies through micro-training, job aids, and embedded reinforcement.

7+ years in Customer Success Enablement or Revenue Enablement roles
Strong understanding of retention, expansion, adoption, and renewals in SaaS or recurring revenue.
Experience using data and metrics to guide enablement impact and improvement.
Familiarity with Gainsight, Gong, Glean, Salesforce, and Showpad.
Proven ability to deliver measurable training, coaching frameworks, and scalable programs.
Strong cross-functional collaboration and execution skills.
Ability to manage multiple priorities in a fast-paced environment.
Travel up to 10%

Senior Manager, Customer Success Enablement

Key skills