About this role

Diagnose, resolve, and escalate complex technical incidents across full‑stack architectures including ITSM, IaC, CI/CD, automation, and observability.
Investigate customer issues collaboratively across multiple teams and deliver actionable resolutions.
Produce clear, well‑structured technical documentation for implemented solutions.
Perform peer reviews, share best practices, and ensure technical excellence across the team.

B2+ English level or higher (interviews and daily work are 100% in English).
Must reside in Colombia and have legal authorization to work in the country.
Minimum 5 years of professional experience building, deploying, and supporting technical solutions.
5+ years of experience working with several of the following tools and technologies: Python, Django, Docker, Ansible and SQL.
5+ years of experience with CI/CD pipelines and their application to automation workflows.
2+ years of experience with data‑management concepts including Infrastructure as Code (IaC) and Source of Truth strategies.
Experience consuming and integrating REST APIs within web frameworks.
Strong understanding of traditional Git workflows for collaboration.
Experience with automation and networking libraries/tools such as: pytest, Nornir, Netmiko, NAPALM, Nautobot and NetBox.
Solid understanding of Source of Truth automation architectures.

Ingeniero Superior de Soporte N3 – Bilingual

Key skills