About this role

Preparing and tracking international quotations and orders
Processing complaints and returns
Handling shipping arrangements for goods shipments, samples and catalogs to EU and non-EU countries
Order-related communication with customers and sales representatives in Italian and English
Reviewing and processing payment discrepancies and dunning notices
Supporting the International Sales team and participating in project work

Completed commercial vocational training, e.g., as an industrial clerk, wholesale and foreign trade clerk, or equivalent
Business-fluent Italian and good written and spoken English required
Several years of experience in international inside sales with knowledge of international shipping and export required
Initial experience with an ERP system (e.g., SAP) and a CRM system (e.g., Salesforce Service Cloud) is an advantage
Reliability, willingness to learn, and strong communication skills

Order Management Specialist, Inside Sales – Italy, Greece

Key skills