Own the technical administration and engineering of the ServiceNow platform
Lead initial builds, major enhancements, and re-architecture efforts in new or low-maturity environments
Design and enforce platform standards for: Configuration vs customization, Data models and CMDB structure, Roles, groups, and access controls
Build and maintain advanced: Flow Designer automations and workflows, Forms, UI policies, business rules, and scripts
Integrations with identity, asset, endpoint, and finance systems
Act as the technical escalation point for complex platform issues
Guide platform upgrades, patching, testing, and release planning
Establish governance, documentation, and change management practices
Partner with stakeholders to translate business requirements into scalable technical solutions
Mentor and provide technical guidance to other ServiceNow administrators or engineers

Bachelor’s degree in IT or a related field
5+ years of hands-on experience administering and engineering ServiceNow
Proven experience building or implementing ServiceNow in a new or early-stage environment
Deep knowledge of: ServiceNow architecture and data model, ACLs, roles, and security design, Flow Designer, workflows, and scripting, CMDB fundamentals and data quality management
Strong ability to balance speed of delivery with long-term maintainability
Excellent communication skills and comfort working with both technical and non-technical stakeholders
Experience with Jira or Jira Service Management
Experience supporting ITSM, ITAM, SAM, or HAM modules
Experience with integrations (REST, APIs, identity providers, endpoint tools)
ServiceNow certifications (CSA required; CIS or higher preferred)

ServiceNow Architect

Key skills