Act as a Panel Member in insurance disputes within the limits as determined in the AFCA rules and guidelines
Read relevant dispute files and take an independent view based upon your experience and knowledge
Contribute to the decision-making process and drafting of determinations
Identify and report to the Lead Ombudsman member conduct which may require notification to ASIC or other industry bodies

Extensive experience in the insurance sector with a track record of significant achievements in your profession
Knowledge of issues and laws pertaining to the financial services industry or its consumers and to External Dispute Resolution schemes
Capacity to act independently, objectively and experience as a decision maker
Ability to effectively communicate and write clearly and accessibly
Strong analytical and problem-solving skills that will allow you to get to the heart of complex disputes in order to achieve outcomes in a timely and fair manner

Consumer Panel Member – Insurance

About this role