Serve as a confident and accessible primary contact for clients, easily interfacing with diverse stakeholders to guide their certification and integration onto the platform.
Act as a strong individual contributor, demonstrating the ability to work independently and manage high-pressure situations effectively.
Manage the overall certification and integration process, including discovery, specification review, technical set-up, issue resolution, product integration, network configuration, and reporting.
Manage client and internal team expectations to ensure all project target dates are met, even when navigating tight deadlines or complex challenges.
Ensure all specifications and compliance mandates are strictly followed throughout the certification process.
Review and consult on transaction scripts, formats, and responses based on transaction and payment scripting.
Coordinate, schedule, and plan resource activities to ensure timely and effective project delivery.
Partner with network, production, and other resources to manage client or vendor tests, connectivity, and successful "go-live" events.

Bachelor's Degree (preferably Computer Science or Engineering) or equivalent combination of experience, education, and military.
Resilience & Autonomy: Proven ability to work well under pressure in a high-stakes environment and perform as a strong individual contributor with minimal supervision.
Industry Knowledge: Strong knowledge of transaction processing formats and industry association rules, highly preferred.
Functional Expertise in assigned areas of support (PC, Terminal, Vendor, or Internal Products) as well as telecommunications and operating systems.
Technical Proficiency in data file analysis; knowledge of programming, shell scripts, and JCL may be required.
North Mainframe experience and a strong understanding of business processes and functions.
Excellent Verbal Communication Skills to lead calls with Clients, Internal resources, and the Management team.
Proficiency in MS Office Products, specifically Outlook, Word, Excel, PowerPoint, and MS-Project.
Determination and Drive to continually follow up and validate information as a self-directed contributor in a fast-paced environment.
Previous experience working with developers and TCoE in a matrixed corporate environment (great to have).
Advanced knowledge of specific Brand (Visa/Mastercard) chargeback and fine structures (great to have).

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave

Senior Certification Analyst, Payment Processing

Key skills