Assess performance of internal, client or vendor case files or records at regular intervals for accuracy, consistency and compliance with service level expectations and service agreements.
Identify trends and areas of opportunity for increased service efficiency and quality.
Work in partnership with stakeholders to ensure all required and relevant data elements, including but not limited to client demographics, client contacts, 3rd party connections, contract records, and performance guarantees are accurately and consistently captured in the client relationship management system.
Compile audit results and submit to manager for review.
Provide audit results for quarterly stewardship reports.
Monitor ongoing action items logs and project plans with appropriate stakeholders.
Update vendor resources to mapping program

Bachelor's degree from an accredited college or university preferred
Four (4) years of investigative experience or equivalent combination of education and experience required.
Oral and written communication skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Ability to work independently or in a team environment
Ability to meet or exceed Performance Competencies

Quality Assurance Specialist

Key skills