Own and maintain the operational health of Salesforce (SFDC) and Marketing Cloud environments
Support platform maintenance, configuration updates, and coordination of upgrades
Manage DNS configuration and email authentication related to Marketing Cloud to ensure stable deliverability and compliance
Administer user access and permissions across Salesforce environments
Monitor and support stable data flows and synchronization between systems
Act as a binding link between SFDC and Marketing Cloud teams, ensuring alignment and coordination of changes
Maintain integrations and work with developers and architects to diagnose and resolve issues
Coordinate with Salesforce Support and external vendors on platform-related matters
Provide advanced user support and maintain operational documentation
Contribute to the continuous improvement of platform governance and processes

Educational background in IT, business, marketing technology, or a related field (or equivalent practical experience)
Solid experience working with Salesforce (SFDC) and Salesforce Marketing Cloud in an administrative or platform support capacity
Comfortable building and maintaining transactional email flows and templates, including dynamic and personalized content
Understand data integrations and familiarity with SQL, APIs, AMPscript, or Marketing Cloud Connect
Familiar with DNS configuration and email authentication concepts related to Marketing Cloud deliverability
Clear communication and ability to work effectively with both technical and non-technical stakeholders
Enjoy collaborating across functions in an agile setup
Beneficial to hold Salesforce certifications such as Marketing Cloud Email Specialist, Marketing Cloud Consultant, or Salesforce Administrator

Salesforce Marketing Cloud Consultant, Administrator

Key skills