This intern will support the Customer Service & Fulfillment Team with manual fulfillment request processing and FastTrack pass delivery.
Handle customer support tasks and help monitor product performance and the DCS/system operations.
Manual fulfillment processing & pass delivery: Monitor incoming customer requests and provide the service manually.
Learn and follow the full internal process and understand what actions are needed for different airports & airlines.
Customer communication & support: Respond to customer questions and requests, resolve service/product issues, and handle any problems customers face during the service journey.
System monitoring & incident reporting: Track system/product performance, identify issues via customer feedback, and report them to developers clearly and on time.
Follow-up and resolution: Inform customers once an issue is resolved and ensure the service/product is delivered correctly.
Additional operational tasks: Handle small ad-hoc tasks connected to fulfillment and customer support.

Strong written communication skills in English
High attention to detail and the ability to follow processes precisely
Ability to learn operational workflows quickly and work with airport-specific rules (without a guide)
Calm and solution-oriented mindset under time pressure
Basic technical understanding and ability to describe issues clearly (for developers)
Reliability, responsibility, and consistent availability for the shift

The opportunity to work in a fast-growing start-up company, helping to shape and establish the company's leadership in the industry!
A collaborative work environment and being part of a highly motivated young team
Personal and professional growth
Assistance with Learning Agreement and Erasmus+ documents provided by the university

Customer Service and Fulfillment Intern

Key skills