Claims Analyst

Role Overview

• Manage a portfolio of direct insurance claims across multiple lines and territories, from initial review through resolution, settlement, or litigation.
• Conduct thorough coverage analysis, assess losses and reserves, and negotiate timely settlements with counterparties.
• Lead the handling of complex and disputed claims, including preparation of coverage position letters and management of external counsel where required.
• Oversee and audit TPA-administered claims, including authority referrals and performance monitoring.
• Manage complaint cases in accordance with regulatory guidelines and internal standards.
• Effectively manage external service providers (legal counsel, adjusters, experts) to ensure quality, cost control, and alignment with company objectives.
• Support due diligence for new acquisitions by assessing claims-related risks and opportunities.
• Analyze claims data and trends to identify exposures and improvement opportunities.
• Build strong working relationships with internal stakeholders and external partners.

Requirements

• 2–3+ years of direct claims handling and coverage experience.
• Construction Defect and/or Lloyd’s experience is preferred
• Strong technical understanding of policy language, coverage interpretation, and key legal principles.
• Demonstrated experience handling complex claims and negotiating successful settlements.
• Ability to work independently, manage workload effectively, and prioritize competing deadlines.
• Strong analytical, problem-solving, and strategic thinking skills.
• Bachelor’s degree required (or equivalent experience).
• Proficiency in MS Excel, Word, and claims systems.
• Customer-focused mindset with the ability to build strong internal and external relationships.
• Willingness to expand technical expertise and learn additional claim disciplines over time.

Benefits

• Flex First: A remote-first approach empowering employees to thrive from any location
• Benefits: o Competitive salary and bonus eligibility

o Medical, dental, vision, EAP, and life insurance

o 401(k) with company match

o Remote worker expenses and health & wellbeing programs

• Personal Development: Ongoing learning and development opportunities
• Time Off: Generous vacation and holiday entitlement, plus STD & LTD coverage
• Engagement: Company off-sites and active employee resource groups (Wellbeing, DEI, Comms & Engagement)