Transfer knowledge of our CDI Suite of products and workflows to new and client users
Provide client support to drive adoption of the Aware CDI product suite
Utilize best practice processes for successful client adoption
Actively manage the client experience to deliver on implementation milestones, manage client support requests and expectations, monitor client adoption of the CDI Suite
Monitor client key performance indicators to identify opportunities for process improvement for clients
Collaborate with the larger Waystar Customer Success team to create a seamless, integrated, and consistent experience for clients and users
Collaborate with Waystar’s Education team as a clinical subject matter expert for content and delivery of educational programs that support best practices in the industry and with Iodine products
Collaborate with product teams as a subject matter expert to define and design the clinical elements that drive our product suite
Provide insights from client interactions to inform future research initiatives and drive product roadmaps

Bachelor’s Degree or equivalent in Nursing (RN) required
A minimum of 5-7 years of experience in CDI role with demonstrated progressive growth in roles and responsibilities in CDI leadership
Experience with multiple clinical documentation programs, medical record coding, healthcare billing and revenue cycle management
Demonstrated presentation skills with various stakeholders ranging from internal partners to C-suite
Experience presenting CDI content and information
5+ years of clinical experience in acute care environments, critical care or ED preferred
Self-starter, who is extremely motivated to demonstrate success
Innovator who is looking for unique solutions that solve complex problems
Attention to detail, highly organized, with an absolute focus on quality of work
Team player DNA with a desire to solve for the interests of our clients and of our business
Ability to travel 25
50% to client sites and company headquarters
Master’s Degree in healthcare related field preferred
Experience as a CDI Consultant with heavy emphasis on CDI program assessment and implementation strongly preferred

Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
Generous paid time off starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays
Flexible time off for exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups

Product Consultant

Key skills