Customer Service Representative/Route Service Representative
Verona, Virginia, United States of America
Full Time
3 days ago
$17 - $21 USD
No H1B
Key skills
CRMAccount Management
About this role
Role Overview
- Review daily routes, load required equipment, and ensure all items are correct before departure
- Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures
- Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments
- Use company technology to scan pets at pickup and delivery; double‑check names, IDs, and instructions
- Accurately document requests and complete all follow‑through
- Interact with pet parents occasionally, with compassion and professionalism
- Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations
- Maintain full responsibility for each pet until properly received and documented
- Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly
- Deliver consistent, compassionate, high‑quality service while gathering feedback to improve the clinic experience
- Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies
- Maintain cleanliness and professionalism of vehicle, equipment, and uniform
- Support basic account‑related administrative tasks
- Provide clinics with information on available services and commemorative options; distribute approved materials
- Identify service opportunities and refer potential leads to Business Development
Requirements
- High school diploma or GED required
- Prior customer service, account management, or route-based experience preferred
- Valid driver’s license with a clean driving record
- Comfortable using mobile technology and CRM systems
- Ability to work early mornings, weekends, or holidays as needed
Benefits
- Medical, Dental, and Vision insurance
- Company-paid Life, AD&D, and LTD insurance
- 401(k) with employer match
- Tuition assistance (up to $2,000)
- Paid holidays and PTO
- Career development and internal advancement opportunities