Assists clients with business solution definition as well as campaign management and business intelligence tools and/or processes
Fully understands details of client's data and Acxiom's marketing capabilities
Executes and analyzes decision support processes and data to measure campaign efficiency, data accuracy, data integrity, operations performance, customer satisfaction and cost effectiveness
Provides data, analysis and recommendations to support multiple technical operations and ensure client satisfaction
Researches, trouble shoots, administers application administration, conducts application user training, and code changes
Point-of-contact for clients with business solution definition through campaign management and business intelligence tools and/or processes
Audits post-production changes to ensure service level agreement compliance
Develops, maintains and improves client relationship through increased client communications

Bachelor's degree or equivalent work experience
2+ years of solution management work experience
Strong understanding of relational database design and application
Understanding of best practices, framework, and design principles in at least 2 of the following areas: SQL / PL –SQL, Perl, Shell Scripting, Campaign Management Tools, Business Intelligence Tools, ETL Tools, UNIX / LINUX
Knowledge of Information Technology practices.
Specific Industry knowledge
Demonstrated ability to own / drive communicate with clients and internal stakeholders – answering complex questions, resolving issues, conducting research for client marketing team including marketing management.
Attention to detail, important to monitor and audit.
SAS, Python experience.

Decision Support Analyst

Key skills