Maintain a proactive cadence with customers to grow account relationship, advise of new product and service offerings, discuss optimization opportunities, identify SMART goals, establish success metrics, and track progress towards achieving goals.
Analyze data trends, alert patterns, and other key data metrics to present insightful use cases and recommendations to customers.
Be a team leader & collaborative worker – the CSM will be the “quarterback” for internal Stanson teams to coordinate key presentations to customers based on internal analysis.
Builds, develops and grows business relationships within large healthcare delivery systems vital to the success of projects.
Identifies project risks & takes appropriate actions to mitigate them.
Utilize business professional writing & communication skills to lead projects in an efficient & effective manner.
Educate & train key healthcare project champions to learn the Stanson ‘Iris’ analytics tool.
Identify and validate value and return on investment Stanson-Premier delivers to members, renewal and business retention activities.
Utilize standard practices, reporting and value calculations while customizing based on the member.
Stay current on all Stanson-Premier services, technology, and solutions; industry; and regulatory changes.

7 or more years of applicable experience
Bachelor’s degree (Required)
Managing or implementing large complex accounts with multiple products and services
Develop relationships and engage with health system C-suite and other key functional stakeholders
Executive level presentations
Consulting experience with Epic, Cerner, Athena, or other EMR implementation, and/or healthcare consulting roles
SaaS
Master’s degree
Project Management Professional (PMP)

Director, Customer Success

Key skills