Take responsibility for key customer interactions and expansion processes to build trust and drive net revenue retention.
Co-develop and execute a comprehensive Customer Success strategy for our DACH operations to drive customer satisfaction, retention, and growth.
Lead, inspire, and grow a high-performing Customer Success team, fostering a culture of excellence and continuous improvement.
Ensure a seamless onboarding process and ongoing engagement with customers to maximize their success and ROI with our solutions.
Build and maintain strong relationships with key customers, acting as a trusted advisor to help them achieve their business objectives.
Monitor key customer success metrics, analyze data to identify trends, and implement initiatives to enhance the customer experience.
Work closely with Sales, Product, and Marketing teams to align strategies and ensure a cohesive approach to customer success.

Proven track record in a Tier 1 or Tier 2 consulting firm in the industrial sector or equivalent experience.
Significant experience in a Customer Success role within the B2B SaaS environment.
Experience managing teams of individual contributors.
Experience building and maintaining long-term customer relationships.
Basic manufacturing and/or pricing experience is a plus.
Excellent communication and interpersonal skills, with fluency in German and English; additional languages (e.g. Italian, Swedish) are a plus.

Our modern, open scale-up culture gives you the freedom to unleash your creativity within a dynamic and agile team. 💡
Fail fast, learn faster: feedback here is exactly what it should be—an essential part of your work. 📈
We invest in your growth: access our Learning & Development programs, including an L&D budget. 🌱
Flexible working hours and the option to work hybrid.
Rest is important too — 30 days of vacation. 🏖️
Travel by train: we subsidize your monthly Deutschland-Ticket. 🚆
Job bikes for those who prefer to travel on two wheels. 🚴‍♀️
Crew love: look forward to regular team events, gaming sessions, and more. 🎮️
Stay healthy: discounted WELLPASS membership and healthy snacks to recharge. 🍏
Corporate benefits: a variety of attractive offers from top brands with exclusive discounts. 🛒

Director of Customer Success – DACH & Europe

Key skills