Oversee all aspects of user setup and deactivation, roles, profiles, permissions, and public groups.
Manage user support tickets, provide timely resolutions, and deliver ongoing platform assistance.
Act as the first line of defense for troubleshooting issues, debugging, and providing ongoing support to ensure system efficiency.
Partner with stakeholders across Sales, Marketing, Sales Operations to capture business needs and translate them into Salesforce solutions.
Implement and maintain Salesforce functionality, including but not limited to Flow Builder, fields, page layouts, record types, custom settings, dashboards, and reports, etc.
Collaborate with Revenue Operations to design, configure, and maintain workflows, processes, and reporting that optimize pipeline visibility, forecasting accuracy, and sales performance tracking.
Monitor user adoption, design enablement strategies, and deliver user training programs.
Build and optimize dashboards and reports to deliver actionable insights for Sales, Marketing, and Leadership.
Stay current with Salesforce releases and best practices, recommending enhancements that align with business growth.
Monitor, review and create proactive solutions and recommendations to optimize/improve processes.
Build and maintain integrations with third-party services and other software solutions to enhance functionality.

Proven experience as a Salesforce Administrator/Developer (minimum 3–5 years)
Advanced knowledge of Salesforce configuration and customization
Strong understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
Experience implementing Salesforce configuration changes, including automation, fields, page layouts, record types, custom settings, dashboards, and reports
Hands-on experience administering HubSpot and working with go-to-market tools such as Highpost Xiemic , ZoomInfo , and LinkedIn Sales Navigator
Strong understanding of Revenue Operations processes and performance metrics
Excellent analytical, problem-solving, and communication skills
Strong project management skills with the ability to manage multiple priorities
Ability to collaborate effectively across functions and stakeholders at all levels
Salesforce Administrator Certification required; advanced certifications preferred
High availability and responsiveness to operational and stakeholder inquiries
Strong relationship-building skills
Bachelor’s degree in Computer Science, Software Engineering, or a related field preferred

Salesforce Administrator – Manager

Key skills