Own the end‑to‑end operating model for EAP Program + Site Management, ensuring scalable and compliant delivery
Translate strategy and portfolio forecasts into capacity planning, org design and hiring priorities
Build resilient coverage and escalation models across the portfolio
Lead the EAP Program Management team for consistent execution across clients and geographies
Lead the EAP Site Management team for strong site engagement, workload balance and service performance
Drive standardisation and continuous improvement across ways of working, tooling and operational excellence
Set and run a strong governance rhythm: KPIs, performance reviews, risk management and quality oversight
Act as senior escalation point for complex delivery, regulatory and stakeholder challenges
Grow a bar-raising leadership bench through coaching, performance management and succession planning
Partner with Finance, People and Operations on budgeting, workforce planning and scale-up decisions

8–10+ years experience leading and managing expanded access programs
Experience in a market access setting and with multi-country reimbursement strategies is a plus
Strong and proven commercial and client service mindset
Proven experience building and leading high performance teams
Knowledge of leading managers and scaling operational teams in complex settings
Strong understanding of compliance, regulatory frameworks and operational requirements in the context of Expanded Access Programs
Track record of operational excellence: scaling delivery, managing risk, and raising performance standards
Strategic thinker with strong execution focus — simplify complexity and drive outcomes
Confident stakeholder manager who can align senior leaders and external partners
High bar for quality and accountability, with calm leadership under pressure.

Director of EAP Operations

Key skills