Operations Specialist – 1 Year Contract

Role Overview

• To ensure and maintain a high level of customer service by taking ownership of customer inquiries and handling orders from receipt to the closure of sales
• Manage all communication with all sales department orders, process all customer orders and shipment of products, and ensure optimal practices for all processes
• Monitor and evaluate all order issues, resolve discrepancies in production metrics, and ensure accurate billing of all bookings
• Generates and analyses backlog orders and participate in order backlog review meetings to provide feedback on risks to meet the period's shipment commitments
• Produces material requirements planning (MRP) reports for specific inventories replenishment planning, based on forecasts and historical consumption data
• Monitors new item task completion for Operations support
• Monitor Operations performance in customers web portal
• Manage Operations chargeback performance and KPI
• Maintains internal requests tracking log/database for timely execution and issue closing (customer-related)
• Review customer replacement requests for data requirements and forward them to Order management for fulfillment
• Assess the validity of customer requests and coordinate product replacement and out of-Warranty repair approvals
• Provides supplemental monthly activity reports with service facilities for specific products
• Supports special customer programs with regards to requests processing, shipment coordination, and inventory movements
• Track progress and resolves kitting projects with the 3rd party warehouse
• Coordinate non-conformance reports flow to facilitate process steps to close
• Back up for other areas transactional functions such as Receiving
• Manage inventory counts and audits with Consumer Logistics Specialist
• Reviews inventory transactions to identify any discrepancies monthly and correct the same
• Maintains, logs, and controls in and out movements of specific customer support program inventory assets as required
• Other duties as assigned by manager

Requirements

• Bachelor's degree preferred
• Minimum of 3 years related experience
• Experience with ERP systems, preferably Oracle and Baan

Tech Stack

• ERP
• Oracle

Benefits

• Select the medical, dental, life, and disability insurance coverage that fits your needs.
• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.