Own the day-to-day administration, health, stability, and governance of the ServiceNow platform
Ensure platform availability, performance, scalability, and security
Perform upgrades, patching, cloning, and release support
Monitor platform health, logs, and diagnostics
Support MID Servers and operational integrations
Execute changes in alignment with governance and change standards
Validate AI generated outputs for accuracy, quality, and compliance
Support AI assisted case summarization, response generation, and knowledge creation
Maintain Service Catalog and request workflows
Support automation and intelligent routing while ensuring platform stability
Serve as escalation point for platform and AI related issues
Partner with stakeholders on requirements and solution validation
Support audits, compliance activities, and platform documentation

4-8+ years of ServiceNow administration experience in enterprise environments
Strong hands-on experience with ServiceNow system administration and configuration
Solid understanding of ITSM and ITIL best practices
Experience supporting production, regulated, or mission critical systems
Working knowledge of CMDB, CSDM, and data governance
Basic scripting knowledge for admin level support (Business Rules, Client Scripts)
Experience or exposure to Now Assist or AI enabled ServiceNow features
Strong written and verbal communication skills.

ServiceNow System Administrator

Key skills