Recruit, hire, lead, coach, and support a geographically dispersed team of Field and Virtual Service Representatives.
Conduct regular field rides and ride-alongs to observe customer engagements, reinforce strategic messaging, provide real-time coaching, and ensure consistent execution of program objectives.
Serve as the operational liaison between field teams, internal stakeholders, and client leadership.
Monitor program performance metrics and partner with senior leadership to ensure goals and timelines are achieved.
Identify operational challenges and implement solutions that improve efficiency and service delivery.
Oversee onboarding, training, and performance management to ensure team readiness and compliance.
Support quality improvement initiatives designed to strengthen field effectiveness.
Complete administrative responsibilities accurately and on time (time reporting, system updates, summaries).
Ensure adherence to HIPAA guidelines and all compliance standards.

Bachelor’s degree or equivalent experience
Minimum 2 years’ experience in a similar field-based Operations Manager or Sales Leadership role
Experience in pharmaceutical or healthcare-related sales management preferred
Proven ability to recruit, develop, and lead field-based teams
Valid driver’s license and clean driving record
Ability to travel regularly for in-field coaching and ride-alongs (anticipated average 20–30%, varies by district)
Overnight travel required
Ability to work independently and use sound judgment when managing escalated issues
Proficiency in Microsoft Office and CRM platforms

Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
Employee discounts & exclusive promotions
Recognition programs, contests, and company-wide awards
Exceptional, collaborative culture
Best Places to Work in BioPharma (2022, 2023, & 2024)
Certified Great Place to Work (2022, 2023, 2025)

Field Operations Manager

Key skills