Operations Manager, Special Projects

Role Overview

• Administer and track Workers’ Compensation, D&O, EPL, and General Liability claims.
• Maintain accurate, up-to-date claims logs and documentation.
• Serve as a primary point of contact for claims-related correspondence and requests.
• Coordinate with insurance carriers, third-party administrators, and legal counsel to ensure timely exchange of information.
• Ensure an accurate system is in place to receive, log, scan, and distribute all claims-related mail and legal correspondence.
• Ensure proper indexing, filing, and retention of claims documents in compliance with confidentiality and recordkeeping standards.
• Monitor deadlines and follow up on outstanding documentation or requests.
• Identify and improve procedures and efficiencies for cross-departmental workflows, particularly between HR, Chrysalis Enterprises, and Finance.
• Set up and manage workflows and projects, particularly for claims-related matters, but also other identified procedures related to digital timekeeping, workforce scheduling and labor efficiency improvement projects.
• Prepare status updates, summaries, and reports for the Vice President of Human Resources and COO as requested.
• Coordinate and administer personnel file and employment records upon request related to claims, litigation, or audits.
• Partner with the Human Resources team to ensure accurate, complete, and compliant file production.
• Handle sensitive employee information with discretion and confidentiality.
• Work closely with the Human Resources team, Chief Operating Officer, Vice President of Human Resources and other executives to support claims administration, risk mitigation, and special projects.
• Collaborate with Chrysalis Enterprises business line teams to gather documentation and operational context related to Vehicle Insurance, Workers’ Compensation and General Liability claims.
• Serve as a liaison between HR, Operations, business line leadership, and external partners to ensure coordinated responses and effective communication.

Requirements

• 3–5 years of experience in operations, project management, claims administration, HR administration, legal administration, or risk management support.
• Demonstrated intermediate to advanced proficiency in Microsoft Excel, Microsoft Office (Word, Outlook, and PowerPoint), and SharePoint.
• Exposure to Worker’s Compensation, Vehicle, D&O, EPL, or General Liability claims is a plus.
• Experience working with insurance carriers, third-party administrators, or legal counsel preferred.
• Proficiency with project management tools (e.g., Asana or similar).
• Strong attention to detail with a focus on results and processes.
• Flexibility to meet sudden and unpredictable needs and willingness to work outside standard established business hours.