Design and implement end-to-end conversational AI architectures across chat, email, voice, agent assist, and automation workflows.
Architect scalable, production-grade integrations between AI platforms and enterprise ecosystems.
Integrate AI solutions with contact center platforms (e.g., Genesys Cloud / Engage), CRM systems (Salesforce, Microsoft Dynamics), ITSM tools (ServiceNow, BMC Remedy), and collaboration tools (Microsoft Teams, Outlook, O365).
Connect solutions to telephony providers, IVR systems, voice streaming services, and audiohook pipelines.
Implement integrations with messaging channels such as WhatsApp and email gateways.
Build and maintain robust API-based integrations (REST, webhooks, OAuth2, JSON).
Translate business requirements into scalable, production-ready technical architectures.
Troubleshoot complex integration issues across distributed systems.
Work directly with client IT teams, solution architects, CRM administrators, and technical project leads to design and implement solutions that meet enterprise requirements.
Lead technical workshops and solution discussions with client engineering and architecture teams.
Collaborate internally with Project Managers and Customer Success Managers to deliver projects successfully.
Continuously improve internal implementation frameworks, deployment standards, and technical best practices.

4+ years of experience in API integrations, backend engineering, or system integration projects.
Strong understanding of RESTful API design and consumption, authentication and authorization mechanisms (OAuth2, JWT, SSO, and token-based systems), as well as JSON, payload transformation, and data mapping.
Familiarity with webhooks, event-driven architectures, asynchronous workflows, and system architecture fundamentals.
Experience with logging, monitoring, and troubleshooting production systems.
Hands-on experience integrating with CRM platforms such as Salesforce, Microsoft Dynamics, or HubSpot.
Experience working with contact center ecosystems (e.g., Genesys Cloud / Engage or similar).
Experience integrating with ITSM systems such as ServiceNow, BMC Remedy, or JIRA Service Management.
Exposure to conversational AI, NLP, voice automation, IVR systems, email automation, and routing systems.
Strong debugging and troubleshooting mindset and the ability to resolve complex integration issues.
Comfortable operating in enterprise technical environments and leading technical discussions, constructively challenging assumptions, clearly explaining architectural trade-offs, and acting as a trusted technical counterpart to clients and internal teams.
Scripting experience with languages such as JavaScript, Python, or similar.
Language skills: Professional working proficiency in English (required) and German and/or French (required).

AI Solutions Engineer

Key skills