Customer Success Manager – Project Management

Role Overview

• Onboarding Navigator : Safely introduce new customers to our world of AI/SaaS solutions. Ensure a smooth start with clear implementation roadmaps, milestones, and KPIs.
• Solution Implementer : Work closely with customers and internal teams to configure conversational AI bots, automation workflows, and integrations – tailored to the customers' specific use cases and business objectives
• Testing & QA Advocate : Coordinate and oversee UAT (User Acceptance Testing), ensure the quality of bots, fix problems, and guide customers through test iterations until the solutions meet the agreed standards
• Optimization Partner : Continuously monitor bot performance and customer feedback. Suggest improvements, automation optimizations, and best practices to increase efficiency and ROI.
• Engagement Conductor : Keep customer relationships active and proactive. Conduct regular business reviews, analyze performance reports, and ensure customers achieve their goals
• Relationship Architect : Build strong, long-term relationships – as the foundation for trust, success, and mutual growth.
• Adoption Catalyst : Conduct training, enablement workshops, and documentation to empower customer teams to use our tools effectively and independently.
• Feedback Loop Coordinator : Translate customer feedback and needs into actionable recommendations and work closely with the product and engineering teams to further develop our solutions.
• Growth Scout : Work with sales to identify renewal, extension, and upselling opportunities and drive mutual growth.

Requirements

• Native German speaker with excellent English skills; additional languages, especially Spanish, French, are a significant advantage.
• Degree in Business Administration, Computer Science, or a related field.
• 3–5 years of experience in Customer Success, Project Management, Implementation, or Technical Account Management, ideally in the SaaS or Automation industry
• Hands-on experience with bot building, automation workflows, integrations, and QA testing is a big plus.
• Familiarity with AI/NLP solutions, APIs, and low-code/no-code platforms is highly desirable.
• Strong analytical skills to interpret data and translate it into actionable recommendations.
• Excellent communication and presentation skills, with the ability to explain technical concepts clearly and in a customer-friendly way.
• Proven ability to manage multiple client projects simultaneously and meet deadlines.
• Team-oriented mindset and a passion for maximizing customer value and measurable results.

Benefits

• A culture comprised of diverse, global teams who share a passion for collaboration and excellent customer service.
• The opportunity to make an impact on a rapidly growing startup and innovative, cutting-edge AI products and solutions.
• A competitive salary and development opportunities for your future career
• A great work environment with open feedback, flat hierarchies, and an inspiring mix of purpose, challenge, and fun – that's what makes working at Enterprise Bot so special.