Customer Success Manager

Role Overview

• Lead the post-sale journey for Turkish accounts, from initial onboarding to long-term renewal and expansion.
• Partner with customers to embed Neara into their daily workflows, specifically across vegetation management, clearance analysis, and CAPEX prioritization.
• Bridge the gap between complex technical outputs (AI/Physics models) and executive-level business outcomes.
• Conduct Quarterly Business Reviews (QBRs) and maintain high-level relationships with stakeholders within DSOs and TSOs.
• Act as the voice of the Turkish market, collaborating with our EU Sales, Deployment, and Product teams to align our roadmap with local needs.
• Monitor customer health scores and drive Net Revenue Retention (NRR) by identifying upsell opportunities.

Requirements

• 5-10+ years of professional experience in Customer Success, Technical Consulting, or Enterprise Account Management.
• Ideally, you have a background in Utilities, Infrastructure, Energy, or Engineering SaaS. Familiarity with GIS or Asset Management systems is a major plus.
• Fluent Turkish speaker with professional fluency in English.
• You are comfortable with data-driven discussions and can comfortably navigate technical conversations with engineers and executives alike.
• You are smart, creative, and fanatical about making a tangible difference in the real world.
• Comfortable traveling 20-40%.
• Plus for an Engineering background (Electrical, Industrial, Civil, or Energy).
• Plus for experience working with Electricity Distribution (DSO) or Transmission (TSO) operators.

Benefits

• Your work directly impacts the safety and reliability of global power grids, helping utilities prevent wildfires and prepare for climate-driven weather events.
• You’ll gain expert-level proficiency in our engineering-grade 3D modeling environment and exposure to the forefront of Digital Twin technology.
• We are scaling fast; as a Customer Success Manager, you will be at the forefront of our expansion in Turkey, with opportunities to influence our product roadmap and drive long-term enterprise partnerships.