Support the field sales representatives of our distribution partners (HE, ZEISS, Topcon) in implementing our AI solution at customer sites.
Identify improvements in the IVOM process (intravitreal therapy) and train our customers on how to get the maximum benefit from our AI assistant.
Attend regional and national conferences to present and explain our solution to prospective customers.
Provide feedback and requests for new features to our product management team.

Strong, service-oriented communication skills in German and ideally English with different customer groups such as physicians, medical assistants (MFAs) and practice IT staff.
Tech-savvy — comfortable identifying potential PC issues and involving our internal IT for more complex problems.
Self-motivated and results-oriented, with the ability to work independently and remotely within a dynamic team.
Experience in sales, customer or IT support, Customer Success, or related roles.
Hands-on experience with medical imaging systems, ideally OCT, imaging software (PACS), and practice management (PVS) / hospital information systems (KIS).
Professional experience in startups, AI, or healthcare.
Additional languages besides German, e.g. Dutch, French, Italian.

Direct impact on improving the quality of life for patients and ophthalmologists.
Immediate responsibility for customer implementations in 1–2 countries, ensuring rapid personal growth, working with 4 colleagues and reporting directly to our CEO.
Flexible working hours, remote work, and — when needed — central offices at Munich Central Station and Münster (Westphalia).
Competitive, performance-based compensation.
Open start-up culture, flat hierarchies and a diverse team (10+ nationalities, age range spanning >30 years, 44% female) of experts (>10 startups, >100 medical devices, >100,000 retinal therapies).

Technical Sales, AI Implementation Manager – Eye Care Practices

Key skills