Accountable for ensuring overall client satisfaction whilst meeting Conduent's global audit, compliance, risk and control requirements.
End to end IT procurement process accountability including relationship management, request management and escalations
Work with other internal & external teams to effectively control procurement requests
Move the procurement request through the process as quickly and effectively as possible
Identify opportunities to improve the process through partnership with other teams
Effectively follow up with clients in a timely, professional manner. Manage relationship of clients throughout the procurement process
Follow up with internal and external parties when activities go beyond their expected duration
Manage selected Corporate Executive relationships and provide back-up for others
Assist with balancing teamwork load
Develop and maintain end to end process for tracking turnaround times of deliverables from team and other processing areas

Experience with client service and management of internal and client expectations
The ideal candidate will have a strong procurement or finance background and/or desire to understand the process
Experience of working within a strong regulatory/control environment
Experience with SAP Ariba Procurement tool
Degree level educated, or equivalent, with a good general academic background
Related market qualifications a plus
English proficiency

IT Procurement Services Analyst – HW/SF

Key skills