Director – Account Management

Role Overview

• Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction.
• Identifying and addressing potential churn risks, proactively engaging with customers, and driving retention.
• Identifying opportunities to expand customer accounts and drive revenue growth through additional products or services.
• Identifying and implementing process improvements to enhance customer experience and team efficiency.
• Responsible for driving customer success and contributing towards achieving the overall organizational targets and account-specific objectives from a growth and servicing perspective.
• Represent the voice of the customer to influence internal stakeholders, promoting a customer-centric mindset across the organization.

Requirements

• 10+ years of experience in Business Development, Account Management, or Customer Success with an emphasis on cross-sell and upsell sales motions.
• Demonstrable success selling into or managing accounts within payments, financial institutions, enterprise platforms, or travel.
• Strong understanding of the financial services and payments landscape, including cross-border payments and fintech ecosystems.
• Familiarity with CRM (Salesforce, Zendesk etc.) or sales enablement tools is preferred.
• Comfortable and experienced in working in a dynamic environment with ambiguous structure and processes.
• Ability to thrive in a fast paced, constantly evolving business environment with an engaged and upbeat nature.
• Proficiency in English is essential, and multilingualism preferred.
• Experience in using AI to streamline account management function is a plus.

Benefits

• We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.
• We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down.
• We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend.
• We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!
• We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.