Be accountable for the successful execution of client implementation programs using our Build-Operate-Transfer methodology, which covers technology, business operations and culture transformation
Find solutions that bring our clients into the new software and operating model that both accelerates delivery and reduces risk
Develop deep trust with our C-suite client executives
Lead a team of Client Delivery Leads across functional delivery areas
Prioritize outcomes and delivery from a team of Client Engineers directly supporting this transformation, while collaborating with our VP of product for Vertically Integrated Utilities to ensure the entire 1000+ person development team at Kraken is delivering the capabilities required to exceed our client’s expectations
Communicate effectively to stakeholders at all levels, both internally and externally
Continuously demonstrate Kraken’s business value to the client and build a governance model which can last once the implementation program is completed
Set the direction and pace for implementation program execution. Managing internal and external expectations, removing blockers and making prioritization decisions to enable successful client transformations
Understand the implementation program details and report progress to the client and internal stakeholders
Embody the Kraken ways of working. Provide support and feedback to members of the Kraken team and reinforce an environment of psychological safety.

Extensive experience in Regulated Utilities (ideally in the North American market)
Strong experience leading large, enterprise-level technology implementations and the significant transformation of business operations, ideally in utilities or similar industries (e.g. telecom, public sector)
Proven experience with C-suite clients, leading strategic conversations, negotiating win-wins, and advising on business transformation
Hands-on leader of global implementation teams consisting of experts representing implementation, product, data, engineering, change management, and enablement
Problem solver with an ability to focus conversations on the things that truly matter
Ability to understand what success looks like for the client and laser-focused on how to enable them to achieve that without always saying yes
Team player who can work effectively with national and global teams across Kraken
Excellent communication and facilitation skills. You are well respected with a natural gravitas
Client and quality focus; highly effective at building and improving customer relationships as peers
Mobile
You will be expected to invest in face-to-face relationship building with our clients and internal teams. Frequent travel will be expected. (You should expect to travel to clients or our NYC office every other week for a few days)

Great medical, dental, and vision insurance options.
Paid time off — we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need.
401(k) plan with employer match.
Parental leave. Biological, adoptive and foster parents are all eligible.
Pre-tax commuter benefits.
Flexible working environment: you need to shift around your schedule? You do you, we genuinely believe in work/life balance.
Equity Options: every Kraken employee owns part of the business. We’re a team, working together towards huge goals. Every person is crucial to our success, you should be rewarded as such.

Client Transformation Director

Key skills