Design, develop, configure, and implement ServiceNow IRM solutions aligned with business and compliance requirements.
Configure and enhance IRM modules including Risk Management, Policy and Compliance Management, Controls Management, Automated Risk Assessments and Issue Management workflows.
Develop and customize business rules, UI policies, client scripts, script includes, workflows, Flow Designer components, and integrations.
Collaborate with stakeholders to gather requirements and translate business needs into scalable ServiceNow solutions.
Provide hands-on support, troubleshooting, and maintenance across deployed ServiceNow modules.
Ensure solutions follow ServiceNow best practices, governance standards, and platform scalability guidelines.
Support testing activities, including unit testing, UAT support, and defect resolution.
Participate in Agile ceremonies and contribute to sprint planning, backlog grooming, and solution design discussions.
Document configurations, customizations, and technical solutions clearly and thoroughly.

+3 Proven experience as a ServiceNow Developer in implementation and support environments.
Strong hands-on experience with ServiceNow Integrated Risk Management (IRM)
Demonstrated experience configuring Risk frameworks, Policy lifecycle management, Compliance controls and Automated assessment workflows
Experience working across multiple ServiceNow modules such as: ITSM (IT Service Management), CSM (Customer Service Management), SPM (Strategic Portfolio Management), FSM (Field Service Management) and HRSD (HR Service Delivery)
Strong knowledge of JavaScript (server-side and client-side scripting within ServiceNow)
Experience with Flow Designer, Business Rules, Script Includes, UI Policies, Client Scripts, ACLs and data security models
Experience working in Agile environments.
Strong analytical and problem-solving skills.
Ability to collaborate effectively with cross-functional teams and business stakeholders.
Experience supporting continuous improvement and platform evolution initiatives.
Certifications (Required): ServiceNow Certified Application Developer (CAD)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist – Customer Service Management (CIS
CSM)

ServiceNow Consultant – IRM, Integrated Risk Management

Key skills