Resident Engineer

Role Overview

• Work in collaboration with the Armis TCSM to refine and translate complex requirements and execute on best practice solutions
• Ensure operational uptime of customer platform by performing health checks
• Ensure the customer deployments and configurations align with business use cases as defined by the TCSM and drive Armis adoption and implementation plans
• Learn and understand the customer’s business requirements and the threat landscape that is most applicable to their industry’s vertical sector
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Provide technical subject matter expertise where applicable according to the Resident Engineer area(s) of proficiency
• Apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
• Provide technology/product training and intellectual property material as needed
• Effectively use moderate to sophisticated lab setups to recreate and solve problems.
• Submit complete and accurate bug reports in your area of expertise.
• Determine root cause and resolution for previously unknown problems.
• Interact across TCSM/CSM/Sales teams and development teams at peer level.
• Analyze logs and events from the solution and provide threat analysis reports, providing input and direction as applicable.
• Build custom security policies and application signatures; Interact with the Armis TCSMs to troubleshoot and diagnose cases
• Mitigate web-based threats in a timely manner;
• Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews

Requirements

• 5+ years experience as full-time onsite Resident Engineer highly preferred or as a Professional Services Engineer, Consultant, or IT/Operations Engineering
• 5+ years experience in a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and coordinating Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
• 3+ years experience working in Security/IT/Healthcare/ICT/Commercial sectors
• Applied knowledge of the Networking industry, products, and protocols.
• Track record of successful problem solving and delivering known solutions with a high level of customer happiness.
• Experience analyzing, use and configuring medium to enterprise networks.
• Ability to work effectively in an interrupt driven environment and provide mentorship to other members of the work group.
• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 4 to 8 years related experience.

Benefits

• Comprehensive health benefits
• Discretionary time off
• Paid holidays, including monthly me days
• Highly inclusive and diverse workplace