Design and run a scalable Legal operating model
Develop, own, and continuously refine the legal department's operational strategy
Assist with organizational design and capacity planning across the Legal team
Design processes that are frictionless by default
Define and drive the legal department's AI and technology roadmap
Partner with engineering to build bespoke solutions for legal analytics, contract intelligence, and operational reporting
Develop dashboards and metrics for visibility into workload, cycle times, and team performance
Build and maintain operational playbooks and SOPs
Partner with the VP of Legal to own the executive reporting framework
Monitor OKR progress and recommend course corrections
Identify work that should transfer to other departments
Lead change management efforts across Legal
Serve as HighLevel's primary point of contact for third-party subpoenas
Manage the end-to-end response process independently
Own the administrative infrastructure for HighLevel's IP portfolio
Serve as a core member of the Legal leadership team
Mentor and develop team members

12+ years in legal operations with a track record of building or scaling legal ops functions in high-growth environments
Experience leading AI, automation, or data-driven transformation initiatives within a legal department
Experience managing discovery processes, including third-party subpoenas, litigation holds, and production workflows
Deep experience with legal technology platforms (CLM, e-billing, matter management, eDiscovery), including hands-on implementation
Strong technical fluency: able to collaborate directly with engineers on tool development without an intermediary
Experience owning or significantly contributing to legal department budgeting, forecasting, and outside counsel management
Philosophy of building lean, frictionless processes, with examples of systems you've built that made teams faster
Experience managing and developing a legal operations team

Director, Legal Operations

Key skills