Take ownership of day-to-day IT operations, including helpdesk support for team members and contractors
Review and document existing IT processes, tools, and policies
Ensure proper management of Apple devices through MDM (e.g., Mosyle, Jamf)
Assess and improve Google Workspace configuration, permissions, and security posture
Automate manual IT workflows and policies using scripting (e.g., Python, Bash, or similar)
Strengthen identity and access management, including SAML/SSO/OpenID Connect integrations
Optimize SaaS provisioning and deprovisioning processes across core tools (e.g., Okta, Slack, GitHub, Notion)
Improve system documentation and standard operating procedures for a remote workforce
Lead strategic improvements to Clutch’s IT infrastructure to ensure scalability and security
Implement or enhance device lifecycle management and asset tracking processes
Partner with leadership on SaaS vendor evaluation, procurement, and cost optimization
Proactively identify and mitigate security and operational risks across systems and endpoints.

5+ years of experience in IT operations or IT systems administration in a fast-paced environment, preferably in SaaS and/or Fintech
Strong experience with macOS user support and device management
Excellent written and spoken English communication skills
Hands-on experience implementing and administering MDM solutions (e.g., Mosyle, Jamf)
Experience managing Google Workspace environments
Proven experience with IT helpdesk administration and end-user support
Experience implementing and managing SAML/SSO/OpenID Connect integrations
Experience automating workflows using Python, Bash, or another scripting language
Strong knowledge of computer systems, security best practices, and networking fundamentals
Experience managing SaaS vendors, including evaluation, procurement, budgeting, and cost control
Nice to have: Experience with Okta, Apple Business Manager, GitHub, Slack, Notion, and other SaaS platforms
Nice to have: Experience working with Linux operating systems
Strong customer-service mindset with a focus on delivering high-quality end-user experience.

Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly.
Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas.
Paid Time Off and National Holidays: Enjoy 20 PTO days yearly and the National Holidays for relaxation and rejuvenation.
Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package.
Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials.
Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.

IT Analyst

Key skills