Travel to customer sites across Switzerland (primarily), France, and Germany to install, service, update, and repair Thermo Fisher SUT hardware and automation products
Provide expert technical support and problem-solving for our cutting-edge bioproduction equipment
Conduct installations, maintenance, and repairs on a diverse range of high-value analytical instruments
Perform commissioning and qualification of equipment by implementing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols
Combine technical expertise with superior customer service skills to address complex issues and support our customers in achieving breakthrough discoveries
Collaborate with internal partners to resolve customer issues and improve processes
Provide basic product training and technical assistance on our instrumentation to our customers and internal Sales team
Report all activities on Sales Force Service desk, providing customer feedback to management, hardware and software groups
Aid in optimizing revenue and new product development opportunities; Assist in demonstration of our products to potential customers
Maintain technical competency by attending trainings, employee meetings and remaining up to speed on new products, markets, customers and competitor

Bachelor's Degree in Engineering (Electrical, Electronics, Mechanical, Biomedical or a related scientific field) or equivalent
Advanced Degree plus 3 years of experience
Proven experience installing, troubleshooting, and repairing sophisticated analytical instruments, particularly in the bioproduction sector
Strong electronics and mechanical aptitude with the ability to diagnose issues down to the component level
Excellent customer service skills and professional demeanor
Strong verbal and written communication abilities
Fluency in English required; proficiency in German and French highly desirable
Demonstrated problem-solving capabilities and analytical thinking
Proficiency with Windows operating systems, MS Office, and service management software
Ability to read and interpret technical diagrams, schematics, and documentation
Valid driver's license and ability to travel 75-100% of the time
Physical ability to lift up to 25 kg and stand for extended periods
Experience with bioproduction equipment, particularly Single Use Technology (SUT) hardware and automation products
Availability to work flexible hours and respond to emergency service calls
Strong organizational skills and ability to manage time effectively
Collaborative mindset with the ability to work independently in the field
Willingness to support the full EMEA region as the role develops
Self-sufficient; comfortable working independently; logical approach in setting work priorities

Adherence to all Good Manufacturing Practices (GMP) Safety Standards
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Field Service Engineer

Key skills