Execute installation and configuration of complex electro/mechanical equipment, software systems at customer sites.
Support ramp activities by performing installations under both standard and escalated conditions.
Diagnose, troubleshoot, and resolve technical issues encountered during installation and startup.
Collaborate with Ramp Manager and field teams to meet installation schedules and milestones.
Ensure all installations meet quality, safety, and performance standards.
Perform system validation, calibration, and testing to confirm operational readiness.
Document installation activities, issues, and resolutions in accordance with company processes.
Provide feedback to engineering and product teams to improve installation procedures and product performance.
Maintain tools, equipment, and inventory required for installation activities.
Support customer interactions during installation, ensuring clear communication and professional representation of the company.
Participate in training programs to stay current on new products, upgrades, and installation methodologies.

Proficient in Microsoft Office products
Strong verbal and written communication skills
Ability to travel both domestically and internationally; must maintain valid travel documentation
Up to 50% travel required (adjustable based on business needs)
Minimum 3–5 years of experience in field service, installation, or technical support
BS in electronics, mechanical, or related technical discipline, or equivalent military/technical experience
Hands-on experience with electro/mechanical systems, software integration, and troubleshooting
Knowledge or exposure to optics, image processing, or motion control systems is preferred
Ability to work independently in dynamic field environments while maintaining a high level of quality and customer focus.

Field Service Engineer 2

Key skills