Handle tickets in the Movidesk tool, respecting SLA for first response and resolution time
Classify tickets according to urgency level (Urgent, High, Medium, Low)
Understand customer needs, discuss solution alternatives with the Support & Maintenance (SM) team, and document all steps of the service in the tickets
Engage the development team for maintenance that involves adjustments to the product source code
Maintain control of client data hosted in the cloud
Perform manual backups of the geographic database
Test functionalities delivered by the Development team
Install and configure basic solution software, such as operating systems, databases, and application servers
Clarify customer questions regarding the use of Geopixel Solutions.

Undergraduate studies in progress in Exact Sciences fields (Systems Analysis, Database Management, Computer Science, Software Engineering), related areas, and/or proven experience in the field
Critical analysis of system specifications in textual form or UML
Understanding of GIS concepts
Tomcat
PostgreSQL database
PostGIS spatial extension

Meal allowance (Flash card)
Health insurance
Dental plan
Transportation voucher
Group life insurance
TotalPass with discounted payment by credit card and dependent inclusion
Flexible hours
Birthday day off
Pharmacy partnerships and payroll discounts
Partnership with SESC (discounts on paid events, hotels, tours, and affordable travel)
Partnership with a psychologist (subsidized fee)
Partnership with a travel agency (discounts on travel packages)
Partnership with Empório Nestlé (discounts at the physical store)
Partnership with UNIVAP (discounts for basic education schools and higher education courses)
Workplace exercise twice a week (in-person and online)
Childcare assistance (for female employees returning from maternity leave)
Employee referral program with financial rewards
Opportunities for growth and learning.

Support and Maintenance Analyst

Key skills