Inbound Customer Service Representative- Remote

Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. They are seeking an Inbound Customer Service Representative who will provide courteous and efficient service to Credit Union employees and members, while meeting performance targets and advancing in their career path.

Responsibilities:

• Takes incoming calls from members
• Navigates tools and resources to properly address member inquiries
• Maintains a high level of service with members and meets performance targets
• Maintains composure and demonstrates a calm, professional position while adapting to difficult situations
• Develops and maintains productive working relationships with team members
• Promotes and maintains a positive, professional image of Velera's Call Centers
• Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge

Requirements:

• High school diploma or equivalent
• Some post high school education desirable