Customer Services Representative

4Life Research™ is a thriving global company that focuses on improving lives through science. They are currently seeking a passionate and enthusiastic Customer Services Representative to join their team, handling calls from customers and providing assistance with orders and inquiries.

Responsibilities:

• Handling inbound and outbound calls from established affiliates, customers, or retail clients
• Answering questions regarding established accounts and 4Life procedures
• Assisting customers when placing orders or returns
• Answering general product questions and promoting special offers
• Providing overall account maintenance via phone, email, and chat
• Other duties may be assigned as needed to follow up with customers’ requests

Requirements:

• Bilingual English/Russian proficiency is required
• Self-motivated, proactive, and able to learn quickly
• Basic understanding of Microsoft Office software, including Word and Excel
• Must have a suitable space at home, or a home office free of distractions and with minimal noise
• Excellent verbal and written communication skills in English and Russian
• Great problem-solving skills, patience, empathy, and active listening
• Dependable, well-organized, and detail-oriented
• Previous experience in a call center (Preferred but not required)
• Sales skills (Preferred but not required)
• Native Russian preferred