Supporting daily operational activities, including ticket handling and structured documentation
Supporting quality monitoring, reporting, and continuous improvement initiatives
Performing functional checks before releases and coordinating user-focused feedback to product teams
Building and maintaining strong relationships with users and acting as their advocate internally
Creating, maintaining, and improving FAQs, help center content, and internal documentation
Gaining deep insight into how a fast-growing SaaS product operates in real customer environments, with your observations directly influencing product improvements and user experience

You are organized, detail-oriented, and work in a structured way
You have a proactive, solution-oriented mindset and stay calm in fast-paced situations
You enjoy taking ownership and contributing to operational stability
You have strong communication skills and feel comfortable collaborating across teams
You are curious and driven to understand problems deeply, improve processes, and help make the product better every day
You are fluent in English (C1 minimum); German or any additional language is a plus
First experience in support, operations, or process management is awesome
Experience with documentation tools (e.g., Confluence) or ticketing systems is awesome
An interest in user experience, product development, or quality improvement is awesome

27 vacation days (with a 5-day week model)
Remote work from anywhere for up to 12 weeks in total in a year
Regular team breakfasts, fitness & wellness classes, company runs, and other events
Fruits, snacks, drinks, and coffee with a variety of milk are a given
Outstanding flexibility

Working Student, User Operations and Insights

Key skills