Technical Customer Success
United Kingdom
Full Time
2 hours ago
H1B Sponsor
Key skills
CommunicationCustomer SuccessAccount Management
About this role
Role Overview
- Engage with 'accounts at risk' to prevent churn.
- Drive product adoption and maximize customer value.
- Escalate complex issues.
- Debug and resolve workflow issues.
- Drive onboarding and deployment for new clients.
- Deliver training sessions to customer teams.
- Share customer insights with the product team.
Requirements
- Medior/Senior profile with prior experience in customer success, technical account management, or a similar role.
- Experience in AppSec is a must.
- Tech-savvy, with the ability to debug and investigate technical workflows.
- Strong communication and proactive, with a "get stuff done" attitude.
- Comfortable working independently and managing multiple priorities.
- Fluent in English.
Benefits
- High-impact position in a fast-growing company
- Fast growth of responsibility
- Flexibility in working hours