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Inside Sales Manager at CYBOT | JobVerse
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Inside Sales Manager
CYBOT
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Inside Sales Manager
Rennes, Brittany, France
Full Time
6 days ago
No H1B
Apply Now
Key skills
CRM
Communication
Collaboration
Negotiation
Sales
About this role
Role Overview
Manage a team of TCS to ensure end-to-end customer and order follow-up and to optimize sales performance
Define and implement an organization within the team that accounts for markets and specializations
Contact prospects provided by the CDVI via outbound calls
Provide the CDVI and CDVD with qualified information on prospect follow-up, notably via the CRM
Advice & expertise: Ensure high-quality responses for technical studies and estimates by coordinating sedentary experts
Ensure effective delivery of training at the MAX branch
Promote the full range of innovative solutions in line with product evolution and customer needs: own brands, green offering, marketplace
Guarantee the efficiency of the customer response process: ensure proper management of request follow-up regardless of sales channel
Coordinate and supervise the management and resolution of delivery and billing disputes within defined guidelines
Supervise the completion of all customer requests using customer satisfaction indicators
Direct TCS activities in line with the strategy defined by the TCI to optimize sales growth
Guide customers toward offers that comply with company strategy: promotions, deprecations, top-margin products
Alert the CDVI
CDVD in case of pricing anomalies
Promote and ensure implementation of sales tools and methods adapted to commercial policy
Participate in the negotiation strategy for supplier exceptions in collaboration with Sales Administration (ADV)
Ensure your team provides appropriate responses and communication to customers
Ensure compliance with Perfco KPIs: quote follow-ups, customer reactivations, etc.
Promote in-branch engagement initiatives and loyalty programs (Select points)
Analyze NPS and implement corrective action plans
Ensure customers' creditworthiness and enforce the customer credit policy: training and controls
Ensure proper invoice collection and rapid resolution of any disputes
Ensure the quality of sales: pricing strategy, payments, data, quality control
Optimize performance: generate revenue and contribute to the profitability of the entity — turnover, productivity, margin, investment...
Requirements
You have proven experience in B2B management of an inside-sales (sedentary) team
You are a leader capable of supervising, animating and motivating a team both on-site and remotely
You hold a technical background (electrical, industrial, electrotechnical) and/or commercial training (Bac+2 to Bac+3 or equivalent)
You have an appetite for deploying and monitoring sales processes as well as knowledge of the local economic landscape
You are results-oriented and attentive to performance indicators (quote follow-ups, customer reactivation)
You are able to anticipate and prioritize customer needs in order to propose appropriate solutions.
Benefits
RTT
Meal vouchers
Company car
Health insurance
Training opportunities (institute, etc.) and internal mobility within the group
Apply Now
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