Inside Sales Manager

Role Overview

• Manage a team of TCS to ensure end-to-end customer and order follow-up and to optimize sales performance
• Define and implement an organization within the team that accounts for markets and specializations
• Contact prospects provided by the CDVI via outbound calls
• Provide the CDVI and CDVD with qualified information on prospect follow-up, notably via the CRM
• Advice & expertise: Ensure high-quality responses for technical studies and estimates by coordinating sedentary experts
• Ensure effective delivery of training at the MAX branch
• Promote the full range of innovative solutions in line with product evolution and customer needs: own brands, green offering, marketplace
• Guarantee the efficiency of the customer response process: ensure proper management of request follow-up regardless of sales channel
• Coordinate and supervise the management and resolution of delivery and billing disputes within defined guidelines
• Supervise the completion of all customer requests using customer satisfaction indicators
• Direct TCS activities in line with the strategy defined by the TCI to optimize sales growth
• Guide customers toward offers that comply with company strategy: promotions, deprecations, top-margin products
• Alert the CDVI
• CDVD in case of pricing anomalies
• Promote and ensure implementation of sales tools and methods adapted to commercial policy
• Participate in the negotiation strategy for supplier exceptions in collaboration with Sales Administration (ADV)
• Ensure your team provides appropriate responses and communication to customers
• Ensure compliance with Perfco KPIs: quote follow-ups, customer reactivations, etc.
• Promote in-branch engagement initiatives and loyalty programs (Select points)
• Analyze NPS and implement corrective action plans
• Ensure customers' creditworthiness and enforce the customer credit policy: training and controls
• Ensure proper invoice collection and rapid resolution of any disputes
• Ensure the quality of sales: pricing strategy, payments, data, quality control
• Optimize performance: generate revenue and contribute to the profitability of the entity — turnover, productivity, margin, investment...

Requirements

• You have proven experience in B2B management of an inside-sales (sedentary) team
• You are a leader capable of supervising, animating and motivating a team both on-site and remotely
• You hold a technical background (electrical, industrial, electrotechnical) and/or commercial training (Bac+2 to Bac+3 or equivalent)
• You have an appetite for deploying and monitoring sales processes as well as knowledge of the local economic landscape
• You are results-oriented and attentive to performance indicators (quote follow-ups, customer reactivation)
• You are able to anticipate and prioritize customer needs in order to propose appropriate solutions.

Benefits

• RTT
• Meal vouchers
• Company car
• Health insurance
• Training opportunities (institute, etc.) and internal mobility within the group