Operations Support – Rockwell Specialist

Role Overview

• Facilitate repair processes for both Rockwell Automation and 3rd party repairs.
• Facilitate DBOT process (Distributor Block of Time) and A-B Service invoicing for the Territory.
• Communicate with Vendors, Specialists, Sales, and Customers in a professional manner.
• Review and process Rockwell items in the Return Goods Queue for the Territory.
• File and Track carrier/vendor freight claims.
• Collaborate with and assist other Rockwell specialists within the company.
• Backup Receptionist for breaks, lunches, vacation/sick, etc.
• Other Operations duties as assigned.

Requirements

• Personal computer skills and knowledge of Office Tools: Excel (Advanced), Outlook, Word, and web navigation.
• Strong customer service focus (Internal/external customers & Vendors).
• Strong writing skills; proficient grammar and proper sentence structure.
• Ability to work independently, prioritize, and meet deadlines.
• Proficiency in Eclipse.
• Committed to 100% accuracy and doing tasks right the first time (DIRTFT).
• Excellent recordkeeping and time management skills.
• Timely, dependable, and accurate.

Benefits

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Tuition Reimbursement
• Employee referral bonus
• Opportunity to become a shareholder
• Employer-paid short
• and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)