End-to-end case handling: You are responsible for solution-oriented handling of customer and participant inquiries via email, chat, and phone in accordance with our service standards.
Efficient ticket management: You use HubSpot confidently to prioritize inquiries, document them, and ensure seamless service continuity.
Structured escalation management: You prepare complex cases precisely and hand them over with full context to senior specialists or team leads.
Process stability: You consistently follow defined workflows and proactively identify recurring issues or operational risks in day-to-day operations.
Cross-functional collaboration: You coordinate closely with internal teams (e.g., course setup, exam scheduling, sales) to ensure a smooth end-to-end process for our learners.

Experience: 2–3 years in (B2B) support or operations, ideally in a dynamic environment.
Language skills: Fluent German (C1/C2) and good English (B2+).
Tech proficiency: Confident use of CRM and support tools (preferably HubSpot, Dixa, or Zendesk) and routine in technical troubleshooting.
Soft skills: Strong communicator, empathetic, and consistently professional—even under pressure.
Working style: You prioritize in a structured way, work analytically, and always keep your KPIs and company policies in mind.

Approachable leadership and transparent communication — at Lingoda, every voice counts!
Company events and colleagues who love to network + budgets for team-building activities!
An inclusive environment with strong team spirit and a passion for languages
A well-structured and engaging onboarding process that sets you up for success!
Option to work from home or at the office in the heart of Berlin
Education fund because we want our employees to grow
Free access to our language courses
Mental health programs
Company social benefits and pension plans
Discounted Urban Sports memberships (EU-wide)
Public transport discounts in Berlin
30 days of annual leave
Free snacks and drinks in the office
Modern hardware required for your work (not provided for freelancers)
Flexible working hours

Student Support Specialist

Key skills