About this role

Work with Implementation team to address client data, surveying, and reporting requests
Use software tools to configure, test and validate all member experience products
Responsible for client support throughout the implementation or on-going support cycle
Prioritize workload and manage timelines to meet client target dates for projects and implementations
Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests
Troubleshoot and resolve issues while appropriately escalating to next level support or manager
Serve as first level support for QC efforts

1-2 years of relevant experience in information technology, health care, project management or operations role
Excellent written and verbal communication skills
Working knowledge of technical concepts (such as software, databases, data imports, and APIs)
Excellent analytical, organization and problem-solving skills
Strong attention to detail
Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
Ability to handle stressful situations
Knowledge of Health Plans and member experience is preferred

Account Management Support Specialist

Key skills