Home
Jobs
Saved
Resumes
Account Management Support Specialist at Press Ganey | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Account Management Support Specialist
Press Ganey
Remote
Website
LinkedIn
Account Management Support Specialist
Illinois, United States of America
Full Time
2 hours ago
$17 - $26 USD
H1B Sponsor
Apply Now
Key skills
Project Management
Communication
About this role
Role Overview
Work with Implementation team to address client data, surveying, and reporting requests
Use software tools to configure, test and validate all member experience products
Responsible for client support throughout the implementation or on-going support cycle
Prioritize workload and manage timelines to meet client target dates for projects and implementations
Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests
Troubleshoot and resolve issues while appropriately escalating to next level support or manager
Serve as first level support for QC efforts
Requirements
1-2 years of relevant experience in information technology, health care, project management or operations role
Excellent written and verbal communication skills
Working knowledge of technical concepts (such as software, databases, data imports, and APIs)
Excellent analytical, organization and problem-solving skills
Strong attention to detail
Proficiency with Microsoft Office (Excel, Word, Outlook, etc.)
Ability to handle stressful situations
Knowledge of Health Plans and member experience is preferred
Benefits
Paid time off
Flexible work arrangements
Professional development opportunities
Health insurance
Apply Now
Home
Jobs
Saved
Resumes