Become a trusted technical advisor throughout a customer’s lifecycle
Leverage product expertise to ensure Enterprise customers utilize Cloudflare platform fully
Bring deep architectural expertise, hands-on technical leadership, and advanced troubleshooting skills
Work closely with Customer Success Managers and other teams at Cloudflare
Ensures customer retention and expansion through relationship building and technical guidance
Collaborate with Customer Support, Engineering, and others to assist with technical escalations
Identify opportunities for expansion for existing customers

At least 6 years of prior experience in technical post-sales roles in cybersecurity or internet technology
Fluency in German AND English
Bachelor or comparable degree in the IT field is desirable, Master degree is a plus
Deep understanding of how the internet works, including layers and protocols of the OSI model
Enjoying the adventure of troubleshooting and solving technical problems
Technical curiosity and passion for staying up to date with Cloudflare’s products and industry trends
Ability to manage a project, work to deadlines, and prioritize between competing demands

Senior Customer Solutions Engineer

Key skills