Senior Customer Success Engineer – Database

Role Overview

• Serve as the ultimate escalation point for complex, business-critical database and cloud infrastructure issues.
• Architect enterprise-grade database solutions for customers operating large-scale workloads on DigitalOcean.
• Lead hands-on support for database and cloud infrastructure issues across MySQL, PostgreSQL, Redis, MongoDB, Kafka and OpenSearch.
• Act as a trusted technical advisor to our largest customers and strategic partners.
• Analyze customer database and cloud architectures to identify performance bottlenecks, optimize configurations, and ensure best practices.
• Demonstrate strong understanding of database-specific requirements, including schema design, replication, performance optimization, and cloud-native compatibility.

Requirements

• 7+ years of experience in software engineering, DevOps, technical support, or solutions engineering roles.
• Extensive professional experience in cloud infrastructure and database support.
• Demonstrated expertise supporting mission-critical workloads across technologies such as PostgreSQL, MySQL, Redis, MongoDB.
• Strong foundational knowledge of Linux, distributed systems, networking and their application in cloud environments.
• In-depth understanding of database architecture, including schema design, replication, sharding, backup and restore processes, and performance tuning for both SQL and NoSQL databases.
• Excellent verbal and written communication skills.
• Strong automation mindset, with proven proficiency in programming or scripting languages (e.g., Python, Bash, Go).

Tech Stack

• Cloud
• Distributed Systems
• Kafka
• Linux
• MongoDB
• MySQL
• NoSQL
• Postgres
• Python
• Redis
• SQL
• Go

Benefits

• We prioritize career development.
• We care about your well-being.
• We reward our employees.
• DigitalOcean is an equal-opportunity employer.