Key skills
SQL
About this role
Role Overview
- Provide operations support services including record/documentation maintenance, storage & retrieval of records, account maintenance, and managing customer queries
- Resolve customer inquiries and supervise escalated issues
- Act as a liaison between operations staff, relationship managers, project managers, custodians, and clients
- Support process documentation activities, including preparation and periodic updates of operational documentation
- Prepare and maintain MIS reports
- Apply analytical thinking to identify process gaps, support Lean and continuous improvement initiatives
- Assess operational and compliance risks when making business decisions
- Maintain high standards of integrity, confidentiality, customer focus, and professionalism
Requirements
- Bachelor’s Degree or MBA (preferred)
- 3-5 years of experience in banking operations or operational process management
- Preferably with knowledge in macro or SQL
- Experience in payment processing, sanctions screening, or accounting functions preferred
- Good understanding of balance sheet concepts is an added advantage
- Demonstrated strengths across Risk, Controls, and Client Excellence.
Tech Stack
- SQL
Benefits
- Access to telehealth options
- Health advocates
- Confidential counseling
- Expanded Paid Parental Leave Policy
- Generous paid time off packages
- Learning and development resources