Provide advanced technical support, delivering Tier 2 and occasional Tier 3 assistance for complex production issues across enterprise systems.
Maintain accurate asset inventories and manage wireless device assignments.
Coordinate with third-party vendors to resolve escalated technical challenges.
Support Service Desk operations and Tier 1 functions as needed.
Guide data-driven initiatives, including administration of enterprise applications and preparation of timely reporting for leadership.
Create and maintain documentation to improve first-contact resolution and reduce MTTR.

Three (3) years of experience in IT Site Support and/or Service Desk environment.
Experience with Windows and macOS operating systems, Microsoft Office Suite, and common enterprise applications
Experience with ITSM tools and ticketing systems
Hands-on IT hardware support (repair/refurbishing/upgrading/etc.) experience
Experience with Active Directory, Exchange, and enterprise-level application support required
Associate’s degree from an accredited institution required
In lieu of the required degree, a minimum of two (2) years of additional relevant work experience is required for this position.
Bachelor’s degree from an accredited institution preferred
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Fundamentals preferred

IT Specialist II

Key skills